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Information A-Z

Everything at a glance


At the reception we have some adapters for you, if you need some for the European standard 222V – 240V Hz.
The fee would be € 10.


The distance to the Salzburg airport “Wolfgang Amadeus Mozart” is 5 kilometres about 15 minutes by car from the hotel

You can reach it by taxi or with the bus number 10.
If you need a taxi, we will be happy to arrange it for you.


Our reception staff will assist to book a babysitter for you.


The next bank is the “Spängler Bank”. It is at the Schwarzstrasse. The opening hours are from Monday till Friday from 08:30 am to 12:30 pm and from 2 pm to half past 4 pm.


If you need more bedclothes, please let us know at the reception. We will provide you with your needs.


Boutiques are at the Linzer Gasse or on the other side of the river at the Getreidegasse. We provide city maps at the front desk.


The green Vanilla is located on the ground floor. Open from Monday till Saturday from 7:30 am till 6 pm. On Saturday, the bakery is closed.


The breakfast is from 7 am till half past 11 am at our restaurant Seven Senses on the 7th floor or at the Green Vanilla on the ground floor.

We also serve breakfast in your room. Please inform the restaurant (T 1905 or the room service button)

For allergen have a look at the list of ingredients.

Car rental/transfers

For any assistance please contact our Concierge.

Cash machine

The next ATM is at the “Schwarzstrasse 1” and at the “Dreifaltigkeitsgasse 9”.

Chemical cleaning

Your cloths need to be collected till 9 am. If you want same day service, we offer express service as well.
The chemical cleaning is on weekends and on holidays closed.


You would like to have some information’s or suggestions for your Salzburg trip?
Our concierge at the reception staff will be happy to assist you.

Gift Certificate

We offer different gift certificates, at the Stein shop on the ground floor.


Please contact our Concierge for prayer times and mass at the different churches.


The conference room is on the ground floor and will host up to 50 guests.
For reservations or questions, please contact our event department T 1200.

Credit cards

We accept Visa, MasterCard, American express, JCB and Maestro.


We kindly inform you, our check out time is 11 am. If you would like to stay longer, please inform the staff at the reception. We gladly store your luggage in our luggage room, if you would like to have a last walk through the city.


If you need a doctor, we kindly help you at the reception.

Do not disturb

In case you don`t want to be disturbed, please put the sign with “Do not disturb” outside your entrance door

We inform you if you put the sign out on the door knob, we are not entering your room to clean it. If you would like to have your room cleaned, please inform us early enough. The housekeeping team is at your service till 5pm


If you are planning to make a tour or would like to have some information’s, our concierge and our reception team will help you.

E-mail / internet

You have the possibilities to use the wifi with your laptop or your mobile in the hotel area for free. If you need the broadband internet, please go to the reception and you can use it for an additional charge.

Escape route

In each room there is a plan of the nearest escape route. We kindly request you being acquaint with the plan for your own safety.

Executive housekeeper

In case you need a pillow, a blanket, or travel accessories, please contact the receptions staff. (T 1001)


T 1001 reception
T 0122 fire brigade
T 0133 police
T 0144 ambulance
T0141 emergency service centre

It is open from Monday till Friday from 7pm till 11pm and from Saturday till Sunday and on holidays from 8 am till 1 pm and from 4 pm till 11 pm.


Our receptionist team will kindly inform you about the next shop. It is at the Getreidegasse “Blumen und Duft” and at the Linzer Gasse 78 “Vien én Rose”.

We also will take care of your wishes.

First aid

A first aid kit is at the reception.

Fire alarm

Our hotel has a modern smoke and fire detector system.  In case there is smoke or fire in your room, please leave the room and close the door so the fire can´t grow. Please press the button from the firebox and go to the reception. The fireboxes are near the emergency exits and near the elevator. Leave the hotel at the shortest way and don´t use the elevator.

The meeting place is at the big place on the Linzer Gasse. (Steingasse)


Gladly, you can use the gym and the wellness area on the 3rd floor.
It cost € 18.

In the wellness area there are a sauna, 2 showers and a towel service.


Please apply to the reception.

Hotel reservations

If you have any further questions to your room reservation or you would like to make a change, our reception team will help you.

Ironing service

Ironing service is provided at the hotel. Please call the reception, when we are allowed to take your cloths. Our pricelist is in the wardrobe. This service is without our liability.

Key cards

 your key card opens your room, the elevator, the lobby and the entrance.

Luggage service

We carry your luggage at check in to your room for luggage service on check out contact the reception.
We also store your luggage for the time upon your final departure.

Lost and found

We keep you lost or forgotten belongings for 6 month treasured. Please contact us.


We offer various medical massage treatments. Please contact us 24 hours in advance.

In case you expect a message please call the reception. (T. 1000)

Money change

The next bank is the Raiffeisenbank in the Schwarzstrasse 13-15. It is open from Monday till Friday from half past 8 am till half past 4 pm.


All rooms have a complimentary minibar.

Morning call

If you would like to have a morning call, we gladly wake you up at the time you wish. Call reception
For missed calls, we don´t take any liability.


Our receptionist team will kindly explain you the direction to the next pharmacy, which is around the corner at the “Platzl”. It is called “Engel Apotheke”.

The opening hours are from Monday till Friday from 8 am to 6 pm and Saturday from 8 am to 12 am.


We are glad to welcome your pet for a fee of € 24 euros per night. In case the room is soiled, you have to pay special cleaning.

Public transport

Our Concierge will provide you with the information, for the bus or train, you need.


We recommend to park your car at our own parking space We kindly ask you to inform us ahead if you need a parking space. The charge is € 24 per day/night.

You can also park your car at the 500 meters distant parking garage.
Our reception team will assist you.

Park service

We gladly offer you our valet parking at the cost of € 35 including parking for one night

Room service

We offer room service from 7am till 2am the next day. You can find the menu in the infotainment system on the TV. If you like to order something, please call our service staff. The number is 1905 or you push the button on the telephone.


Our restaurant Seven Senses on the 7th floor is daily open from 7am till 2am the next day.

If you prefer having lunch or dinner in the city of Salzburg, we recommend the restaurant from our Sister Hotel. Gasthof Goldgasse in the Goldgasse.

Room cleaning

Your room gets cleaned every day till 2pm. Please contact the reception team, if you would like to have an earlier cleaning.


The shops from Salzburg are open from Monday till Friday from 9 am till 6 pm and on Saturday from 9 am till 5 pm.

The famous shopping center “Europark” is from Monday till Thursday from 9.30 am till 7:30m pm and on Friday from 9 am till 9 pm and on Saturday from 9 am till 6 pm open. You can reach the center by bus number 1.

The McArthuGlen Designer Outlet is from Monday till Thursday from 9.30 am till 7 pm, on Friday from 9.30 am till 9 pm and on Saturday from 9 am till 6 pm open. Take bus number 10.

All shops are closed on Sunday and on holidays.


Please be informed that all our rooms and Restaurants are no smoking areas. (except our terrace) In case of failure, we will charge you € 250 extra for the additional cleaning.

Our hotel has a new and very sensitive smoke and fire detector system. In case you smoke, there will be a fire alarm. If there is a fire alarm, because of the cigarette smoke, you have to pay the hole costs incurred.


We ask you kindly to use the safe in your room we also point out that we are not liable for your valuables.

The liability of the hotel for your valuables is no more than € 3,000.00.


If you need a taxi, please call the reception team, they will order one for you.


For an outside call, you have to dial “0” international: 0 + 00 + country code + area code (without “0”) + call number.
For a room to room call, you have to dial 10 + the room number. You can call the reception under the number 1001 24 hours a day.


For your personal safety, you have to report every single person in one room and we allow us to account an amount of € 1,55 per person.

Volt clamping

It is 230 V – 240 V 50 Hz.

The tap water from Salzburg has best drinking quality.